Enrollment & placement
Confirm your starting level before you enroll.
Placement comes before teaching.
Complete the online written and oral assessment. A Hiwar academic advisor reviews your answers and recordings, and may arrange an interview to confirm your starting level. Reading 101 is a separate preparatory course for new readers before ARB 101.
Placement results are valid for three months.
Your placement result is valid for three months from the date you complete the exam. If you have not enrolled within that time, you must take the placement exam again to confirm your starting level.
Schedules & attendance
Choose a regular timetable, attend your sessions and arrange changes with Hiwar.
Your learning track
Cohorts have up to four learners at a shared level and fixed weekly times. The 1:1 track offers individual teaching. Scheduling is available 24/7, in your time zone; your regular timetable and start date are confirmed before you begin.
Requesting a change
Notify your teacher and Hiwar through your support channel as soon as you need a change. Follow the notice period in your enrollment terms. A replacement time needs Hiwar’s written confirmation. Changes that affect a cohort also need the group’s agreement. Keep your current timetable until a change is confirmed.
If you miss a session
Your cohort normally continues without you. Missing a session or giving notice does not automatically create replacement teaching. If additional teaching is recommended, Hiwar explains the scope and price for your agreement before arranging it. Hiwar reviews available materials and practice to help you catch up; recordings are not promised. Tell us as soon as possible if an emergency prevents notice.
If Hiwar cancels
We arrange replacement teaching. The cancellation is not recorded as your absence and does not reduce your remaining teaching.
Changing your track or cohort
Contact Hiwar with your time zone and preferred times. We review your level, progress and suitable teaching arrangements, and explain any revised terms before you decide. A different cohort, teacher or timetable may be needed.
Learning & progress
Know what to practice and how readiness for the next level is reviewed.
Your part
Attend ready to listen, speak and participate. Complete required assignments, attempt assessments yourself, use feedback and tell us when you need help. Your teacher explains the required work and deadlines. Optional enrichment stays optional.
Our part
Hiwar provides the agreed teaching, materials, feedback and student support. Hiwar’s academic team considers your progress throughout the level, including your teacher’s feedback, to determine when you’ve met the standard to advance.
Completion outcomes
- Speaking: Take part in an unscripted exchange about everyday situations and topics studied in the program. Describe experiences, explain an opinion with reasons, respond to follow-up questions, and ask for clarification when needed.
- Listening: Understand the main message, relevant details, and a speaker’s position in clearly delivered Fuṣḥā conversations and discussions within the range of the program.
- Reading: Read connected Fuṣḥā texts on familiar practical, cultural, or educational themes. Identify main ideas, supporting details, and viewpoints, and use context to explain familiar figurative expressions.
- Writing: Write an organized description, account, comparison, or argument. Develop your meaning with relevant details, reasons, and examples so a reader can follow your point.
These outcomes apply within the Fuṣḥā and topics covered by the program. Specialist interpreting, every regional dialect and independent interpretation of classical or religious texts require further study. Any certificate or external recognition is explained before enrollment.
Questions about an assessment
Ask your teacher or Hiwar to explain the result and review your work with you. You can request a second assessment review.
Interruptions & returning
Contact Hiwar early if you cannot continue on your agreed timetable.
Discuss your circumstances
Tell your Student Support Assistant when you need to stop and when you expect to return. Hiwar reviews possible arrangements under your written enrollment agreement and confirms any agreed change in writing. Ask Hiwar to confirm the dates, your return arrangements and how your payments are affected. Pausing classes does not by itself change your payment schedule.
Confirm how you will return
A cohort may continue while you are away. Your return may involve a different teacher, cohort or timetable. After a longer break, Hiwar may review your current level and agree refresher work before you resume.
Withdrawals & refunds
Your written enrollment agreement sets out the applicable cancellation and refund terms.
Tell Hiwar directly
To request withdrawal, email ops@hiwarinstitute.com and include your agreement reference. Your Student Support Assistant can help you with the process. Hiwar reviews the terms in your agreement and confirms the next steps and any applicable refund in writing.
Payments and existing agreements
A full-program installment plan is not a cancel-anytime monthly membership. Existing students retain their agreed protections unless a change is expressly agreed. These policies do not replace other rights that apply to you.
Support & conduct
Know who to contact and help keep the learning environment respectful.
Your Student Support Assistant
Your assigned SSA helps with attendance, assignments, portal access and scheduling questions. Use your student support channel and include your name, cohort and the details needed to help. Onboarding shows you how to reach the team.
Concerns and further review
Tell Hiwar what happened and what you need resolved. You can raise a concern privately and ask for an unresolved issue to be escalated.
Respect other learners
Give others room to speak, follow your teacher’s directions and respect different backgrounds and beliefs. Harassment, personal attacks and disruption are not acceptable.
Protect everyone’s privacy
Do not share private messages, learner details, recordings or session images without permission from those concerned. Confirm camera and recording arrangements with Hiwar before enrolling.